Over 14 Million People Trust FocusPoint International Daily to Provide Time-Sensitive Emergency Assistance Services Globally
FORT LAUDERDALE, Fla., Feb. 20, 2023 – FocusPoint International (FocusPoint), the critical event management company that specializes in Emergency Response as a Service (ERaaS), announced today that it has secured $20M in committed financing from Dalton Capital. The capital raised by FocusPoint is in response to an increase in demand from a growing customer base in the satellite emergency notification device (SEND) vertical, with an emphasis on the emerging satellite-enabled smartphone segment. With a long history of supporting the travel risk management and emergency assistance needs of large multinational organizations, international NGOs, university study abroad programs, and leisure travelers alike, FocusPoint expanded into the SEND space in a big way when it secured a commercial relationship with Globalstar, Inc. in 2021 to provide on-demand emergency response for Globalstar’s lineup of SPOT devices.
When asked to comment on the relationship with FocusPoint, Globalstar’s CEO, David Kagan said, “FocusPoint has successfully and effortlessly met every demand we’ve ever thrown at them. They were easy to integrate with and continue to impress us at every turn. Our customers all over the world are happy with FocusPoint, and so are we.”
The committed capital comes as FocusPoint has secured several new commercial relationships in the satellite-enabled emergency SOS segment and has a strong pipeline that will be implemented over the next quarter. Recent partnership announcements with NTN (non-terrestrial network) communications company, Skylo and rugged smartphone maker Bullitt Group, who launched a satellite-enabled device with two-way messaging at this year’s CES show in Las Vegas, are helping to drive awareness of FocusPoint’s world-class ERaaS offering. “I have been continually impressed with FocusPoint’s exponential growth and ability to scale with seamless integration regardless of the size of the opportunity,” said Darrell Parsons, Principal of Dalton Capital and Chairman of the Board of Directors. “This unique ability has positioned FocusPoint for unprecedented growth in the SEND market and aligns perfectly with our investment strategy at Dalton Capital,” added Parsons.
FocusPoint is an agnostic player in the world of cellular and satellite-enabled emergency SOS services. The company’s ERaaS commercial offering includes 24/7 multilingual contact centers, and a proprietary SaaS platform called PULSE™, that enables device monitoring, emergency SOS alert validation, and escalation to emergency services based on the proximity of the device. FocusPoint’s true market differentiator comes from its fully funded and indemnified service guarantee, the Overwatch & Rescue (O&R) plan. Unlike traditional insurance products, FocusPoint’s service guarantee doesn’t require customers to pay deductibles or expenses up front and then seek reimbursement through a claims process. Customers simply pay a one-time annual fee and (when needed) activate the emergency SOS function on a connected device to trigger the lifesaving benefits of the Overwatch & Rescue plan. Key benefits include point-of-incident medical evacuations, response to hazardous summer and winter sports, search and rescue (SAR), response to natural disasters, terrorism, riots, strikes, and civil commotion, repatriation of mortal remains, and so much more. Overwatch & Rescue reduces and, in many cases, eliminates the financial exposure associated with a rescue.
The growth capital secured by FocusPoint will be used to expand capacity and allow the company to take on new customers in the satellite-enabled emergency SOS space. “We’ve seen a tremendous amount of interest from major players in this emerging market, said Peter Martin, Global CEO of Dalton Capital and Vice Chairman of the Board of Directors. “Our financial commitment to FocusPoint will allow the company to grow rapidly ahead of their client’s needs, but our commitment doesn’t stop here, and by all accounts, the company’s growth won’t stop any time soon either,” added Martin.
FocusPoint will be at the Mobile World Congress (MWC) in Barcelona, Spain, at the end of February to support Bullitt Group and the launch of the Motorola defy, amongst other partners and prospects looking to engage FocusPoint and its ERaaS solution.
ABOUT FOCUSPOINT INTERNATIONAL
FocusPoint International (FocusPoint) is an industry-leading critical event management company that combines 24/7 multilingual assistance centers with proprietary technology and innovative indemnity solutions to provide a robust Emergency Response as a Service (ERaaS) solution to channel partners and end users alike. The company specializes in the full provision of satellite and cellular device monitoring and emergency escalation services, search and rescue, medical and security evacuation services, and crisis response services in support of people, assets, and organizations on the move. FocusPoint’s ethos and mission are one and the same, to encourage people on the move to live life to the fullest and assist our customers when unforeseen events trigger the need for emergency response.
ABOUT DALTON CAPITAL
Dalton Capital’s portfolio of businesses has adopted a forward-thinking advancement strategy related to software and technology infrastructure that provides diverse solutions for a broad range of complex safety risks and security issues globally.
For more information regarding the contents of this release, please contact Stephen Anderson with FocusPoint directly at [email protected].
SOURCE FocusPoint International
